Required Experience:
Summary of Qualifications:
Minimum of 7-10 years’ experience gained through increasing responsibilities in Behavioral Health, Non-Profit, and/or Business Management
Masters degree required in clinical, business, finance, or related field.
Non-profit experience required preferably in social services or health care (revenue cycle management experience highly regarded)
Superior leadership experience including direct staff management (i.e., feedback, coaching, and developing staff)
Excellent interpersonal, verbal and written communication skills
Proven management skills including designing business controls and measuring productivity and financial performance
Ability to plan, develop and manage multiple projects
Personal vehicle, valid driver’s license, good driving record and vehicle insurance required
Knowledge and Skills:
Detailed and extensive knowledge of financial management
Working knowledge of non-profit business operations
Excellent written and oral skills to communicate effectively with all levels of organizational and Board leadership, employees, vendors, and consultants
Ability to comprehend complex ideas, develop solutions to problems, and to analyze qualitative and quantitative data
Ability to facilitate discussions and negotiate resolution of controversial issues
Ability to cooperate within a team
Adherence to confidentiality practices and procedures
Demonstrated cultural sensitivity and competency
Ability to present a positive image of Agency to clients and visitors
Ability to work under stress and successfully handle multiple tasks and projects simultaneously
Ability to resolve issues objectively and maintain strict confidentiality
Ability to deal with ambiguity and changing organizational needs
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Duties / Expectations:
Chief Operating Officer
Community Counseling Centers of Chicago Inc
2014 West Belle Plaine Avenue, Chicago, IL 60618
$183,000 a year - Full-time
Licenses
Driver's License
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Skills
Team management
Senior leadership
Quantitative analysis
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Education
Master's degree
Do you have a Master's degree?
Full job description
Job Title: Chief Operating Officer (COO)
FLSA Status: Exempt
Reports To: CEO
Purpose:
Reporting to the President/CEO, the Chief Operating Officer is responsible for the overall leadership, structure, vision, strategic direction, integration, and management of the financial, agency revenue cycle, and administrative operations of the Community Counseling Centers of Chicago. The COO is directly accountable for the financial affairs of the organization, ensuring that fiscal responsibility and integrity is maintained. Actively participates as a member of the C4 Executive Staff Team.
Job Functions:
Essential Job Duties:
Directly supervise and oversee the effective management and efficient integration of all aspects of the support, non-clinical, and contractual operations of the agency.
Oversees the development of annual operating budgets throughout the Agency; evaluates and advises leadership on budgetary performance and aligns clinical and operational courses of action in support of sustainable operations.
Communicates effectively with the Chief Executive Officer (CEO) and Executive Leadership Team to include the Chief Clinical Officer (CCO), providing status reports and identifying significant problems that jeopardize the achievement of organizational objectives and those not being adequately addressed by line management.
In collaboration with the Human Resources while leading Risk Management and Compliance Teams, ensures compliance with all applicable federal, state, and local laws to include funding, accreditation, and licensing agency regulations related to agency policies, practices, and reporting requirements.
Monitors, controls, and implements the directives and policies set by the CEO, and the Board of Directors, and advises CEO and Board of Directors, as well as senior management on operational issues.
Negotiates and signs contracts, as authorized; reviews and approves purchase orders (or delegates the responsibility, as needed).
In concert with applicable Executive Team members, oversees the selection and evaluation of external business consultant(s), including brokers, counsel and other outside resources.
Is responsible for overseeing all hiring and performance management of department staff.
Other Job Duties:
Participates as a member of the Executive Team for the purpose of Agency advancement, evolution, and planning.
Initiates, cultivates and maintains professional relationships within C4 and with the Board to enhance communications, shared vision, support, and program alignment.
Fosters a collegial and transparent operating culture among staff that results in decision and action.
Represents the Agency to the community through direct involvement with public, civic, and private groups.
Performs other duties as assigned by the CEO.
Working Environment:
General office setting including movement from desk to other work areas in a multi-floor suite and multi-building site map to carry out job duties (considered sedentary work).
Work may be stressful due to consumer behaviors or in periods of high volume and/or tight deadlines.
Limited mobility due to constant attention to computer screen or other equipment.
Staff Assignments:
Quality, Clinical Records and Compliance
Contracted Employees, and Provider Services
Building Services/Facilities
Intake Department Staff
Representative Payee
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