Required Experience:
Minimum Education, Experience And Additional Requirements
Preferred Education
Bachelor’s degree in Social Work, Sociology, Psychology, Public Administration, Public Health, or a closely related field.
Master’s degree or Doctorate in a related discipline is strongly preferred.
Preferred Experience
Senior or executive-level management experience in shelter operations, homelessness services, behavioral health, social services, or a closely related field.
Demonstrated experience working directly with unhoused or highly vulnerable populations.
Experience overseeing complex programs or systems of care involving multiple service providers or contracts.
Proven experience supervising managers, professional staff, and multidisciplinary teams.
Administrative experience including policy development, regulatory compliance, contract oversight, and program evaluation.
Experience using data, performance metrics, and outcome measures to inform operational decisions and system improvements.
Preferred Knowledge
Homelessness systems, behavioral health services, trauma-informed care, and housing-first principles.
Preferred Skills & Abilities
Strong leadership, strategic planning, and organizational management skills.
Communicate effectively with diverse stakeholders, including elected officials, community partners, and service providers.
Maintain composure under pressure, manage crisis-related situations appropriately, and support staff in high-stress environments.
Demonstrated commitment to equity, dignity, and culturally responsive service delivery.
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Duties / Expectations:
Executive Director – Gateway System of Care UN
Health, Housing, Homelessness
Albuquerque, NM
Full-time
Education
Bachelor's degree
Do you have a Bachelor's degree?
Benefits
Tuition reimbursement
Parental leave
Vision insurance
Dental insurance
Life insurance
Employee assistance program
Disability insurance
Full job description
Position Summary
The Executive Director of the Gateway System of Care provides strategic, operational, and administrative leadership for the City’s comprehensive homelessness response system. This system is designed to move the City beyond short-term solutions and toward a coordinated, data-informed, and compassionate continuum of services promoting stability, dignity, and long-term success for individuals and families experiencing homelessness.
The Gateway System includes congregate sheltering for adults; specialized housing and treatment navigation centers for families, young adults, adult women, and adult men; and supportive programs such as medical sobering, medical respite, and recovery housing. These services integrate behavioral health support, medical care, case management, and robust community-based partnerships.
The Executive Director oversees all system components, ensures service alignment and performance standards, manages provider relationships, and represents the City at the highest levels with elected officials, community stakeholders, and regional partners.
Key Responsibilities:
Oversee multiple providers who manage shelter operations with the Gateway System which includes, but not limited to the following:
Oversee the various providers operations of the Gateway System, ensuring a safe and supportive environment for residents.
Ensure providers provide access to essential services such as meal provisions, case management, transportation and other wrap around services specific to each of the Gateway Facilities.
Ensure providers supervise and train staff adequately to provide effective support to residents.
Ensure providers are adhering to applicable City policies and procedures and have established adequate provider policies and procedures that are alignment with City policy and procedure.
Ensure providers maintain adequate data and records related to shelter activities.
Supervise and train city staff that work directly with volunteers who provide support to the Gateway system.
Supervise and train city staff that develop and implement outreach programs that connect the unhoused with necessary resources that meet their needs.
Create and enforce policies and procedures that promote the health, safety and dignity of all residents.
Maintain accurate records of shelter activities, resident information and service utilization to inform program improvements and funding needs.
Interact with City Council, other elected officials, the community and other interest groups regarding the needs of the unhoused population.
This is an unclassified, at-will position.
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